Sophie Sleep 1:1 Services – Terms & Conditions
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Effective Date: 3.06.2025
Service Provider: Sophie Sleep
Clients: Parents or legal guardians of children aged 0–4 years
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By booking a 1:1 service with me, Sophie Sleep, you agree to the following Terms and
Conditions.
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1. Disclaimer – Nature of Support Provided
By working with me, you understand and agree that the support I provide is
educational and guidance-based only. I am a baby and toddler sleep consultant, not a
medical, psychological, nutritional, or therapeutic professional.
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My role is to:
Offer tailored sleep strategies and support based on your child’s needs
Guide families using my training, experience, and knowledge
Provide general baby care advice where appropriate (e.g., routines, weaning,
environment)
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However:
I do not diagnose, treat, or cure any medical or psychological condition
I do not replace professional advice from doctors, therapists, lactation
consultants, or dietitian's
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It is your responsibility to seek medical clearance and ensure there are no
underlying health conditions before implementing sleep changes
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If your child has feeding difficulties, developmental delays, or medical concerns, you
must consult your GP, health visitor, or relevant healthcare provider before working
with me or making any changes to your child’s sleep routine.
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2. Training & Background
I graduated from Norland College in 2020. The advice and support I provide are based
on my professional training and hands-on experience with children and families.
However, my support, techniques, and guidance are not endorsed by Norland College
and may not reflect the most current research or Norland training.
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I hold an Enhanced DBS check, ensuring I meet UK safeguarding standards for
working with children.3. Service Options and Age Suitability
I work with children aged birth to 4 years.
However:
The 60-minute phone call and home visit services are only suitable for babies
aged 6 months and older
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The 30-minute phone call service is available for families worldwide and suitable
for all children from birth up to 4 years
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Home visit fees include standard travel costs. If your location requires significantly
higher travel expenses, I will contact you to discuss options. I will always do my best
to accommodate you, as in-person work is my favourite form of support, allowing
me to:
Observe your child
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Review the sleep environment
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Offer immediate, hands-on guidance
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4. Sleep Diary Requirement
For 60-minute phone calls and home visits, you must complete at least a 3-day
sleep diary prior to the session. This allows me to analyse your child’s current sleep
patterns and offer the most informed, personalised support possible.
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I will:
Offer individualised, compassionate support
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Provide realistic, tailored strategies for your family
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Be available during agreed support periods to answer questions and adjust
plans
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However:
No specific sleep outcome can be guaranteed
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You are responsible for applying the guidance consistently
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Sleep changes can take days, weeks or even months, depending on your child
and family situation
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Sleep is complex and ever-changing. What works for one family may not work for
another. My support is always tailored and there is no “one size fits all”
6. Your Role in the Process
Lasting sleep improvements rely on:
Consistency – following through on routines and strategies
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Commitment – staying engaged with the process
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Patience – allowing time for your child to adapt
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I am here to guide and support, but you must implement the plan.
You are responsible for making changes and ensuring safe sleep practices are followed.
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Children grow and change constantly. Sleep routines may need to evolve over time,
and I encourage follow-up support as needed.
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7. Safe Sleep Commitment
I follow and encourage full compliance with The Lullaby Trust’s safe sleep guidelines,
including:
Placing babies on their backs to sleep
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Using a firm, flat mattress with a fitted waterproof sheet
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Keeping the sleep environment free of bumpers, soft toys, loose blankets, or
pillows
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Room-sharing for the first 6 months
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Parents and caregivers are fully responsible for ensuring a safe sleep space. I am
not liable for any safety issues or outcomes resulting from failure to follow these
practices.
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8. Confidentiality, Safeguarding & Data Protection
Information shared during consultations is private and confidential
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Personalised Sleep Plans and recommendations are protected by copyright and
may not be shared, forwarded, or repurposed by anyone other than the original
client
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Advice provided is unique to your family and may not be suitable or safe for
others
I cannot be held responsible for any advice passed on to third parties or used
outside of the original client context.
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I have a duty of care to safeguard children. If I am concerned for a child’s safety or
wellbeing, I may report concerns to the relevant local safeguarding team, in line with
UK child protection protocols.
9. Respectful Conduct
I aim to build warm, supportive, and professional relationships with every family I
work with.
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Abuse, harassment, or aggressive behaviour – whether in writing, in person, or on
the phone – will not be tolerated. I reserve the right to immediately terminate the
service if such behaviour occurs, with no refund provided.
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Mutual respect is essential to a positive working relationship.
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10. Payment & Cancellations
Full payment is required at the time of booking
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Cancellations must be made with at least 24 hours’ notice
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Late cancellations or missed appointments are non-refundable
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11. Liability Disclaimer
By using my services, you understand and agree that:
Support is based on my personal experience and professional training
Advice is educational in nature and not a substitute for medical care
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You are solely responsible for your child’s safety, sleep environment, and
implementation of the plan
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I am not liable for any injuries, incidents, or unintended outcomes resulting from
the use of my guidance
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12. Final Agreement
By booking and participating in a service with me, you confirm that:
You understand the role of a sleep consultant and accept the limitations
You will implement strategies responsibly and follow safe sleep guidelines
You accept that results may vary and depend on your consistency and
engagement
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You will not share or distribute personalised advice or plans with others
You will maintain respectful communication at all times
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13. Contact & Questions
If you have any questions about these Terms or your service, please contact:
💬 Or use the chat box at: sophiesleep.com